Working with Difficult People
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A revised edition of the classic guide on how to best resolve conflict in today’s technologically advanced workplace. Your workday is filled with the–people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
ᴛɪʀᴇᴅ ᴏꜰ ʙᴇɪɴɢ ᴏᴠᴇʀᴡᴇɪɢʜᴛ
ʜᴏᴡ ᴀ ʟᴏɴɢ-ꜰᴏʀɢᴏᴛᴛᴇɴ ᴄᴏꜱᴛᴀ ʀɪᴄᴀɴ ᴛʀᴀᴅɪᴛɪᴏɴ ʜᴇʟᴘᴇᴅ ᴍᴇ ᴍᴇʟᴛ 167ʟʙꜱ ᴏꜰ ꜱᴛᴜʙʙᴏʀɴ ꜰᴀᴛ ɪɴ ᴜɴᴅᴇʀ 1 ʏᴇᴀʀ ᴡɪᴛʜᴏᴜᴛ ᴅɪᴇᴛ ᴏʀ ᴇxᴇʀᴄɪꜱᴇ!
ᵢ ᵍₒₜ ᶠᵣₒₘ ₂₉₁ ₚₒᵤₙᵈₛ ₐₙᵈ ₘᵢₛₑᵣₐᵦₗₑ, ₐₗʷₐʸₛ ₜᵢᵣₑᵈ ₐₙᵈ ₕₐᵣᵈₗʸ ₘₒᵥᵢₙᵍ...
ₜₒ ₁₂₄, ₛₗᵢₘ ₐₙᵈ ₗₒᵥᵢₙᵍ ₑᵥₑᵣʸ ₛₑᶜₒₙᵈ ₒᶠ ₘʸ ₗᵢᶠₑ!
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ᵖʳᵒᵛᵉⁿ ʰⁱᵍʰ ᶜᵒⁿᵛᵉʳᵗⁱⁿᵍ ᵛⁱᵈᵉᵒˢ ˢⁱᵐᵖˡʸ ᵇʸ ᶜˡⁱᶜᵏ & ˢʷᵃᵖ
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ᵖʳᵒᵛᵉⁿ ʰⁱᵍʰ ᶜᵒⁿᵛᵉʳᵗⁱⁿᵍ ᵛⁱᵈᵉᵒˢ ˢⁱᵐᵖˡʸ ᵇʸ ᶜˡⁱᶜᵏ & ˢʷᵃᵖ
